Bookings

How do bookings work? Bookings start when a guest sees a package and checks its availability in our inventory system. If there's a room/bed available the guest makes the booking and pay us a booking fee on the spot. We immediately confirm the booking to them and you. When the guest arrives and checks-in they pay you the balance of the package which is the price you've set with us. Nomad Stays offers 'instant bookings' so every booking is confirmed.

How do I know I have a booking? As soon as the booking is confirmed we will email and message the details to your designated person. We can use SMS, WhatsApp, Telegram and other instant messaging systems for your convenience.

Can you check with me before a booking is taken? No. Our systems are automated and available 24 x 7. Our guests need to be able to book, pay and recieve confirmation immediately. If you find you have no rooms left then simply update your available inventory on our system and we will withdraw you from the listings.

How Do I Update my Room Availability Nomad Stays provides bookings for rooms that can be sold instantly. There are no 'request' facilities that allow a member to request room availability if its not listed. It is therefore important to keep your room inventory up to date in our system. There are 3 common ways this is done around the world. - Extranet - Channel Manager - Cohost Extranet Today, like most OTAs we use an 'extranet' system that allows you to log in and upda...

Cancellations and No Shows We don't currently offer cancellations. If a guest pays for a booking and doesn't arrive you'll (soon) be able to review them as a 'no-show' which affects their membership standing. The booking fees they paid us go into a charity fund which we allocate to our list of supported charities. If they no-show too many times we'll remove their membership and won't deal with them any further. If the guest doesn't check-in on the day they've advised then their booking ha...

Do you accept overnight bookings? No. Short term bookings are well covered by leisure and business booking OTAs. Our minimum stay is 7 days.

Extra Nights While we promote prices for fixed periods, like 7 and 14 nights we do allow guests to add extra nights to their bookings. For instance guests may want a 9 night booking instead of just 7 nights. In these circumstances we add the extra nights at an average rate based on the 'next shortest' period you've already given us. For example. A guest wants 9 nights. You've already given us rates of say, $280 for 7 nights and $420 for 14 nights. As 9 is less than 14 we use the next shor...

How long can guests stay at the hotel? Really you can allow our guests to stay as long as you like or are permitted to according to the laws of your region.

A guest without a booking arrived. What should I do? Firstly, you should ask to see their Confirmation and record the number. Then, if you have a room available you'll want to secure this guest so taking a credit card deposit for any 'extras' would be a good idea. Next, we need to determine if there's been a communication problem with us so please contact us with the Confirmation number and details of the guest. If they have not made a confirmed booking in our system then you are free to ...